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Return and Refund Policy

Last updated: December 23, 2023

Thank you for shopping at Rank Theory.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Rank Theory, 30 N Gould St. STE R, Sheridan, WY 82801
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Rank Theory, accessible from RankTheory.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order at any time prior to services being delivered. Because services performed by Us cannot be unperformed (if we write content for you, we cannot un-write it), you cannot cancel your order once services have been rendered. You can, however, cancel future services as We do not currently work on a contract basis (cancel anytime).

For buying websites + domains from our Domains page, you can cancel your order prior to the domain being pushed to your account. Once the domain is released from our registrar and transferred to yours, you may cancel your order and receive a refund within seven (7) days, as long as the domain is transferred back into our account and the website is transferred back to our hosting account.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: network@ranktheory.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days.
  • The website is still live and operational, not significantly changed (such as content deleted, website design maintained, etc).

The following Goods (services) cannot be returned:

  • Any work completed by Our Team on Your specific site.
  • Any domain + website transferred to you after seven (7) days.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

All Goods sold are intangible or digital, so no address is needed to return them.

Returning domains + websites will be handled via email, when You release the domain’s Auth Code to Us, and send Us the WordPress login info where We can successfully login.

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us via the contact page.